Delivery
We pride ourselves on speedy, accurate service. Orders should be dispatched within one working day of receipt of your order to the address specified in the electronic order. At times we or our suppliers might be out of stock of an item in your order, but we will always communicate any exceptional delay so you have the opportunity to cancel all or part of your order.
Please note that orders are not processed in weekends or on public holidays (deemed non-working days).
Freight
We offer freight free delivery of regular stock products, based on minimum order values and a regional basis from our New Plymouth warehouse.
Oversized products (OS), Dangerous goods (DG) and delivery to Rural Addresses (RD) attract a surcharge for delivery of orders. Products deemed OS or DG are indicated as such on our website.
We are unable to deliver OS product to the South Island in usual circumstances, so our website will not allow these items to be shipped to S.I. locations. Please contact us for special requirements.
| Location | Freight Free minimum order value | Freight charge if below |
|---|---|---|
| New Plymouth city & suburbs | $50 (ex GST) | $6 +GST |
| Wider Taranaki area | $100 (ex GST) | $8 +GST |
| Rest of North Island | $200 (ex GST) | $10 +GST |
| South Island | $300 (ex GST) | $15 +GST |
| Rural Delivery | N/A | +$5 +GST per order |
| Dangerous Goods | N/A | +$9 +GST per order |
| Oversized Items | N/A | +$15 +GST per item |